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Customer Service Training

Newport News has dedicated itself to providing continual customer service training. Affordable training is offered to all Newport News tourism-related businesses twice a year. Each training session is customized to give participants a variety of topics and tourism trends that will help them obtain the tools needed to improve their job performance and exceed the needs of our visitors.

It's time for our Fall Customer Service Training! Coming soon. Stay tuned for details.

Free Reunion Planning Seminar

Join us for a free seminar on Saturday, October 8, 2016, that will help you plan the perfect reunion in Newport News! Enjoy a vendor fair, door prizes, and helpful handouts with resources for organizing your next reunion! A light breakfast will be provided. The seminar lasts from 9:00-12:00 pm. Light breakfast included.

Register here or send an e-mail to Andrea Moran,  For more details, call the Newport News Visitor Center at 757-886-7777; toll-free 888-493-7386.

Familiarization Tours

Become a Newport News Hospitality Ambassador with the Hospitality Training FAM Tour!
Members of the hospitality industry and Newport News city employees have the opportunity to attend a Newport News Familiarization (FAM) Tour. Anyone who participates is eligible to take the Newport News Hospitality Ambassador test at the end of the tour.  After passing the test, participants become certified Newport News Hospitality Ambassadors and will receive a certificate and a lapel pin to wear. 

Join us for the Spring FAM Tour on Wednesday, May 8, 2018! Click here to register and view the full itinerary.

National Travel & Tourism Week

Thank you to everyone who contributed to making National Travel & Tourism Week 2016 a huge success! We look forward to National Travel & Tourism Week 2017 - May 5th through May 15th!


For more information on Customer Service, Hospitality training or National Travel & Tourism Week, please contact:

Janie Tross